Words of Life and Health Ltd

Shipping & Returns

Shipping And Handling

Our aim is to process your order as soon as possible

Delivery Schedule

When we receive your order we intend to have it processed within 48 hours of receiving it. Please allow 7 working days for products to be delivered. Although, delivery time may be sooner. If your products have not been delivered within 7 working days, please contact us. Note also, that you or someone else in your house-hold will need to sign for the parcel. If no one is available at the time of delivery, the delivery service will leave you a card to collect or re-deliver your parcel.

Back Orders

Items that are not in stock will back order for you, and if you rather not wait you have the option to cancel your order.

Credit Card Security

All transactions on this website (Words of Life) are carried out via WorldPay. WorldPay ensure the security and integrity of each transaction. Please see the WorldPay security statement below.

WorldPay Security Statment

Security is probably one of the most significant concerns for both the consumer and the retailer during an on-line transaction. In reality an on-line transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax. Information transmitted on-line is encrypted using complicated logarithm combinations, unlike these other methods that use standard medium coding.

The WorldPay Select payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the retailers and their shoppers.

All communication between the shopper and WorldPay is encrypted to the maximum strength supported by the shoppers browser using TLS or SSL (security). Our public web servers are certified by Thawte, a public Certificate Authority, ensuring that shoppers and retailers alike can have confidence that nobody can impersonate WorldPay to obtain confidential information.

All communication between the retailer and WorldPay, including the details of the purchase, are encapsulated using our own encrypted and digitally-signed protocol; this uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banks themselves. We ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code, using current best practice at all times.

The cardholder is further protected:

Card issuers protect cardholders from fraudulent use of their card in a "card not present" environment, such as over the Internet or telephone. As the shopper did not sign for the goods they have the absolute right to demand a chargeback if those goods did not arrive or the card was used fraudulently.

WorldPay plc, WorldPay Centre, The Science Park, Milton Road, Cambridge, CB4 0WE, UK. Tel: +44 (0)870 742 7000 Fax: +44 (0)870 742 7009 Email: sales@worldpay.com Web: www.worldpay.com Registered No. 3424752 England

Returns Policy

You are protected under the EU Distance Selling Directive rights law should you wish to return your products; and the information can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Errors and Omissions

While we ensure that all information on the site is accurate and up-to-date, we cannot accept liability for errors and omissions that might occur from time to time.